A straightforward summary of what's covered, how repairs work, and what dealers can expect from our support.
What the warranty covers
Covered for 1 year
Motor
Battery
Controller
Not covered (wear parts)
Tires and tubes
Brake pads and discs
Cables and chains
Other items subject to normal wear from use
How repairs work
The process is simple, start to finish:
1. Talk to usDescribe the issue on WhatsApp or through the contact form, with photos or video when possible.
2. Diagnosis togetherOur team helps identify the cause and lets you know whether the item is covered by warranty (motor, battery, controller) or is a wear part.
3. Repair or replacementItems covered by warranty are repaired or replaced. Wear parts are the dealer's responsibility, and our team points you to where to source them.
Spare parts
We support dealers in sourcing spare parts for their market — talk to us about setting up local stock for the models you carry. This is coordinated case by case, not a pre-set service in every country yet.
Regulatory note
Based on their power and top speed, some HISPEED models may be classified as mopeds rather than bicycles in certain countries — this can affect registration, plates and driver's license requirements. Check the rules that apply in your market before importing or reselling. (General information, not legal advice.)
